Privacy Policy

  

  1. BACKGROUND

 

Renaicon Legal LLP, having its office at  OFFICE - 202, Renaicon Legal-Sahil Infinity Building , Scheme 140, Indore, Madhya Pradesh ,India - 452010 (“Renaicon”, “We”, “us” or “our”) operate the website renaicon.in (the "Website") and an application named Renaicon (the “App”). The Website and App, along with all associated software, LMS, design, servers, data, user inputs and associated services shall collectively be known as the “Platform”. 

 

The services provided through the Platform, including but not limited to online courses, learning modules, academic content, assessments, certifications, training programs, learning analytics, and other educational resources, shall collectively be referred to as the “Services”. These Services are intended to support users in learning, skill development, and professional education through digital means.

 

  • Why this Privacy Policy-

This privacy policy is published in compliance with-

  • Section 43 (A) of the Information Technology Act ,2000
  • Regulation 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal information) Rules, 2011
  • Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
    • User privacy is very important to us. We respect User`s privacy and believe that We should clearly and transparently disclose privacy practices to user. This privacy policy (the “Privacy Policy”) explains our policies regarding collection, use and disclosure of user personal information, personally identifiable information and other data collected from the user when the user uses our Services. This Privacy Policy does not apply to any third-party websites or applications. Please note that the user shall visit any third-party sites and apps at their own risk upon conditions laid down in their privacy policies, if any.

 

  • We may change, modify, amend, terminate or replace this Privacy Policy at any time at our discretion. If We change, modify, amend or terminate this Privacy Policy, such modifications will become effective immediately upon posting to the Website and/or App. We will notify user of material changes in advance by notice when user log on to the Website or the App.

 

  • We will not use or share user`s information with anyone except as described in this Privacy Policy. We use user`s information for providing and improving the Services. By using the Services, user agree to the collection and use of information in accordance with this Privacy Policy.

 

  • User agree to periodically review the current version of the Privacy Policy, as posted on the Website or the App. If user do not agree with the terms of this Privacy Policy, please do not use the Services.

 

  • This Privacy Policy is to be read with, and is an integral part of, our Terms of Use available at https://www.renaicon.in/terms-of-useUnless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use.

 

  1. COLLECTION OF INFORMATION

 

  • Personal Information - While using our Services, We may ask user`s to provide us with certain personally identifiable information (“PII”) that can be used to contact or identify user. PII includes, but is not limited to, user`s name, phone number, postal address, email address and other information that by itself, or in conjunction with other information, can be used to specifically identify user. However, PII does not include aggregated information that, by itself, does not permit identification.

 

  • Sensitive Information- For the purposes of this Policy, and in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, certain categories of information are classified as Sensitive Personal Data or Information (SPDI). This includes authentication data such as passwords, security questions, or other login credentials; financial information such as bank account details, credit or debit card numbers, UPI details, and other payment instrument data necessary for processing transactions; and identity verification information, including government-issued identity proofs or documents, where required for the issuance of certifications, enrollment in professional programs, or compliance with regulatory standards. SPDI may also include any other category of data that is expressly recognized as sensitive under applicable Indian laws. However, it is clarified that any information freely available in the public domain, or furnished under the Right to Information Act, 2005, or any other applicable law, shall not be treated as Sensitive Personal Data or Information for the purposes of this Policy.

 

  • Learning Data

In addition to the Personal Information detailed above, we collect Learning Data, which relates specifically to a user’s academic and training activities on the Platform. This data is essential for providing effective and personalized educational services, tracking a user's progress, validating certifications, and improving our curriculum.

Learning Data we collect includes:

 

  1. Enrollment & Purchase History: This includes records of all courses, modules, and programs a user enrolls in, as well as their purchase and subscription history on the Platform. This information allows us to manage your access to content and services.
  2. Course Interaction & Performance Data: To ensure effective learning, we track a user’s progress and performance. This includes tracking completion rates for courses and modules, time spent on lessons, and attendance in live sessions like webinars. We also collect data related to a user’s performance, such as assignment submissions, quiz and exam scores, and any certifications, badges, or credits earned. We also collect and store feedback from instructors and peer reviews to help both learners and educators.
  3. Learning Preferences & Behavioral Analytics: We analyze a user’s behavior on the Platform to enhance their learning experience. This includes tracking subject preferences, learning patterns (such as which modules are revisited or skipped), and engagement analytics. This data helps us provide personalized course recommendations and build an adaptive, high-quality learning environment for all users.
  4. Instructor & Certification Data: For educators and trainers, we collect data related to their professional activities on the Platform, including the courses they create, their teaching hours, and their grading and feedback history. Additionally, we maintain records of all certifications and accreditations earned on the Platform for validation and compliance purposes, especially for legal or regulatory training.
  5. Communication Data: To support a seamless learning experience, we collect data from internal communications on the Platform, such as chat history in messaging tools and discussion forums. We also track a user's interaction with notifications sent from the App or Website to ensure they receive timely and relevant updates.

 

Learning Data is integral to ensuring users’ progress is tracked, certifications are valid, and the Platform can provide adaptive, high-quality learning experiences.

 

  • Information that We collect when user use our Services includes:

 

  1. Information provided by user

When users sign up and register on our Website or App, we collect certain information to create and maintain their account. This typically includes the user’s full name, email address, mobile number, telephone number, institution or organization name (if applicable), address, and any details necessary for the proper provision of our Services. In addition, we may collect further information relating to the courses or training programs a user wishes to access, including academic or professional background, learning objectives, and subject preferences (“Enrollment Information”).

 

We also collect Learning Activity Data relating to the use of the Services. This includes information on course participation, module progress, assignment submissions, attendance in webinars or live classes, performance scores, certification achievements, and peer-to-peer engagement. Such data is essential to deliver personalized learning pathways, issue valid certifications, and enhance the overall learning experience.

 

  1. Log Data

We collect Log Data generated automatically when users access our Services. This includes information such as IP address, geolocation data, browser type and version, operating system, device identifiers, model details, and usage statistics (for example, pages visited, time spent on specific modules, default language preferences, and date and time of access). If users access our Services through a mobile application, we may also collect mobile device information, including device ID, application version, and location data. Each user may be assigned a unique identifier to improve consistency across future visits and to facilitate a seamless learning experience.

 

  1. Payment information

when users make payments to access certain courses or features, we collect Payment Information. This includes billing details such as the user’s name, billing address, contact number, payment method, and IP address. Payment transactions are redirected to and securely processed by authorized payment service providers such as Cashfree and other partners. We do not store any sensitive payment-related information such as credit/debit card details or bank account information on our systems.

 

  • Advertising, Use of Cookies, and Other Tracking Technologies (Cookie Policy)

 

We use advertising and marketing tools, including online campaigns through managed social media presences and third-party websites or applications. To assess the effectiveness of these campaigns and to improve our Services, we and our advertising service providers may collect certain information through cookies, web beacons, and similar tracking technologies. The information collected includes IP addresses, number of visits, pages viewed, search engine referrals, browsing activities across websites, and responses to advertisements.

 

The information gathered is used to identify new users, recognize returning users, advertise on external websites or applications, analyze the performance of campaigns, and better understand user interests. These insights also help us determine whether users may benefit from new learning products, features, or services. We do not permit unaffiliated third parties to advertise directly on our Platform.

 

  • Controlling Our Tracking Tools.

 

Most browsers allow users to control the use of cookies. Depending on the browser, users may be able to block, delete, or limit cookies. However, disabling or rejecting cookies may impact the availability of certain features and reduce the overall functionality of our Services. While some browsers offer a “Do Not Track” feature, standards for responding to these signals are not yet uniform, and our Services are not currently configured to respond to them.

 

  • Controlling Online Interest-Based Ads.

We may work with trusted advertising vendors to deliver interest-based ads. These ads may be tailored based on information collected by us or third parties, such as the user’s geographical location, learning interests, or browsing activity on our Platform or external websites. For example, a user who engages with a specific subject area may see ads or recommendations for similar courses or related learning content. These practices help ensure that users receive information that is relevant and useful.

  • Information received from others

We may supplement the information collected directly from users with information received from third parties in order to provide a better user experience and improve our Services. For example, we may receive data from analytics providers, authentication partners (such as Google or Facebook for login), or educational institutions with which we collaborate. Information obtained may include updated enrollment information, customer support records, performance data, or fraud detection details. We use tools such as Google Analytics, Facebook, and other analytics providers to measure usage, analyze trends, and improve course offerings and overall user experience.

  • Exclusion of Certain Sensitive Information

Apart from the Learning Data and Sensitive Personal Data or Information (SPDI) expressly described above, we do not collect other categories of sensitive personal information such as political opinions, religious beliefs, health-related data, sexual orientation, race, caste, or linguistic identity, unless specifically required by applicable law or regulatory obligations. Where such collection becomes necessary, users will be informed in advance, and explicit consent will be obtained in accordance with legal requirements. 

 

  1. USE OF INFORMATION

We use user’s Personal Information (PII), Learning Data, and other information collected for the following purposes:

  • To register users on the Platform.
  • To process user orders, requests, and provide educational or learning services effectively.
  • To complete transactions and ensure secure payment processing.
  • To provide a customized and optimized learning experience based on user preferences, course enrolments, and progress tracking.
  • To provide full functionality of the Website, App, and LMS, including access to courses, learning modules, and assignments. To improve usability, troubleshoot technical issues, and conduct site maintenance.
  • To track user learning activity, course completion, quiz/exam performance, and adapt content to best suit the user’s learning needs.
  • To send users notifications and communications related to course updates, assignment deadlines, feedback, reminders, and other educational activities.
  • To enhance security of the Platform, including protection against unauthorized access and cyber threats.
  • To protect our rights and property, and the rights and property of other users on the Platform.
  • To inform users about new courses, services, or features launched by us or our partners.
  • To back up systems and maintain preparedness for disaster recovery.
  • To provide responsive customer support via email, phone, in-app messages, or push notifications.
  • To provide technical service and updates, including bug fixes and system improvements.
  • To combine user data, including Learning Data, with aggregate information for research, analytics, reporting, and non-identifiable insights.
  • To provide necessary information to third-party service providers that support LMS delivery, such as hosting providers, learning tools, or analytics platforms.
  • To communicate promotions, discounts, or special offers, subject to user consent.
  • To improve the quality, features, and functionality of the Platform and services, including algorithmic recommendations and learning analytics.
  • For auditing, research, and analysis to ensure the technical and educational stability of the Platform.
  • To prevent and detect fraud, cheating, plagiarism, or other violations on the platform.
  • To investigate, enforce, and resolve disputes according to the Terms of Use and Privacy Policy.
  • To respond to legal requirements, exercise our legal rights, and defend against legal claims.
  • To facilitate secure payment processes and verify payment information.
  • As necessary to enforce the terms of this Privacy Policy and Terms of Service.

 

 

  1. STORAGE OF INFORMATION

 

  • All data storage of user’s Personal Information (PII), Learning Data, and other information collected may be stored and processed on cloud servers provided by GoDaddy, AWS, GCP, or Azure Web Service. By using the platform, the user provides explicit consent for such processing and storage.

 

  • Certain information, including Learning Data and user preferences, may be stored on the user’s device for subsequent retrieval and offline use. We take commercially reasonable measures to encrypt such data on the device using passwords, access tokens, or other secrets supplied by the user.
  • Information stored on the user’s personal device may include course progress, assignment submissions, downloaded content, cached learning materials, and other relevant LMS data. Users acknowledge that the security of this data depends on their device, browser, and system security, and we cannot be held responsible for loss, theft, or compromise caused by malware, software vulnerabilities, or other device-related risks outside our control.
  • While the security of user’s PII, Learning Data, and other information is important to us, no method of electronic storage or transmission over the internet is 100% secure. We strive to use commercially acceptable and standard measures, including encryption and internal security reviews, to protect all user data. Users provide their information and Learning Data at their own risk.
  • Data backup, redundancy, and disaster recovery protocols are in place to ensure the continuity and availability of the LMS and associated learning records. This ensures minimal disruption to the user’s access and retention of Learning Data.

 

 

  1. DISCLOSURE AND SHARING OF INFORMATION

 

  • We may employ third parties to facilitate the services, provide the services on our behalf, analyze platform usage, or perform other service-related functions. User information, including Personal Information (PII) and Learning Data, may be shared with third parties under the following circumstances:
    1. We have obtained user`s consent, including when user choose to register a user account, use the Services, and otherwise share user`s information with us, other users on the Platform and/or other third-parties;
    2. When sharing is necessary to provide the requested services, such as course access, grading, or certification issuance.
    3. In connection with a merger, acquisition, or sale of our assets.
    4. If sharing or disclosure of user`s PII or other information with our associate entities, including any related companies, successors, assigns, licensees, affiliates or business partners becomes necessary. We require that these entities process user`s PII or other information solely as per our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures;
    5. If user`s PII or other information is demanded by a court order or by government institution and authorities, if required any law for the time being in force India.;
    6. If sharing or disclosure of user`s PII or other information is needed to help prevent against fraud or the violation of any applicable law, statute, regulation, ordinance, or treaty;
    7. If sharing or disclosure of user`s PII or other information is needed to protect our employees, independent contractors, officers, members or other users; and
    8. If otherwise permitted to do so by this Privacy Policy or by provisions of applicable law.

 

  • The following categories of recipients will most likely receive user`s information to enable us to provide the Services to user:
    1. Learning management and analytics tools used for content delivery, grading, or performance tracking.
    2. External certification or accreditation providers as necessary.
    3. Third Party Data Center Services and Cloud provider such as Go daddy Web Service, AWS, GCP and Azure;
    4. Third Party Simple Mail Transfer Protocol (SMTP) Services such as gmail.com;
    5. Facebook, Instagram, for direct marketing;
    6. Third party Service Providers such as Paytm, Cashfree etc.

 

  • All financial information collected on the Platform is used solely to enable payments as consideration for the Services. No financial information collected on the Platform is used for marketing or promotional purposes. Remember that if user provide any PII directly to a third party, such as through a link on the Website or the App, the processing is based on their standards and policies, and We are not responsible for such terms and conditions.

 

  • When any PII or other information pertaining to the users is shared with third-parties, such as advertisers, licensees and content distributors, We shall ensure that such information shall be non-private, aggregated or anonymized so that it will not identify user personally. User understand that We may further distribute user`s information to a wider audience through third-party sites and services, as long such distribution is consistent with this clause and other provisions contained in this Privacy Policy.

 

  • We may use external advertising companies to serve advertisements when user have visited our website. These companies may use anonymized information about user`s visits to this and other websites in order to provide advertisements about goods and services that may be of interest to user.

 

  • We may share PII with our parents, subsidiaries, divisions, and affiliates or as part of any sale, merger or acquisition;

 

  • We will never sell user`s PII to unaffiliated third-parties without user`s approval at the time of collection. User agree to inform us of any changes to user`s PII, and to protect the security of user`s username, password and PII.

 

  1. RIGHTS WITH RESPECT TO USER`S INFORMATION

 

We respect the privacy of our users and provide certain rights regarding the collection, use, and processing of personal information on the Platform. Users may exercise these rights as set out below.

 

  • Mandatory Information:
    Some information collected during registration or use of the Platform is mandatory to provide the Services, including access to courses, certifications, academic content, and training modules. Users must provide this information to fully use the Platform. Mandatory fields will be clearly indicated on registration forms or LMS interfaces. Users cannot restrict or delete mandatory information without discontinuing use of the Services.

 

  • Optional Information:
    Information that is not essential for providing the Services may be optionally provided by the user. Users may choose whether or not to provide such information. Users can leave optional fields unchecked without affecting access to mandatory Services.

 

  • Consent:
    By using the Platform, users provide explicit consent to the collection, processing, storage, and use of personal information necessary to provide the Services. Consent is obtained at the time of registration, and users may withdraw consent for optional information at any time by contacting us, although withdrawal of consent for mandatory information may limit or prevent use of certain Services.

 

  • Access and Correction:
    Users have the right to access their personal information stored on the Platform and to request correction of any inaccuracies. Requests can be submitted via email to support@renaicon.in.

 

  • Deletion Requests:
    Users may request deletion of optional personal information that is no longer necessary for the purposes for which it was collected. Requests for deletion of mandatory information may not be possible without discontinuing use of the Services.

 

  • Restrictions on Processing:
    Users may request restrictions on the processing of optional personal information. Mandatory information will continue to be processed as required to provide the Services.

 

  • Opt-out from Communications:
    Users may choose not to receive promotional or informational communications from us. Such opt-out requests can be made via the unsubscribe option in emails or by contacting support@renaicon.in. We will make commercially reasonable efforts to implement the opt-out within 14 (fourteen) working days.

 

  • Limitations:
    In some circumstances, we may not be able to comply with certain requests regarding personal information, including:
    1. Where information is mandatory to provide Services.
    2. Where compliance would infringe on the rights of other users.
    3. Where retention of information is required by law or regulation.

 

  • Contact for Rights Requests:
    Users may exercise their rights with respect to personal information by contacting us at support@renaicon.in. We are committed to responding promptly and in compliance with applicable laws, including the Information Technology Act, 2000, and other relevant Indian data protection regulations.

 

 

  1. INFORMATION RETENTION 

 

  • Retention of User Information:

We retain user personal information, including PII and Sensitive Personal Information, only for as long as necessary to provide the Services, comply with legal obligations, or for legitimate business purposes directly related to the operation of the Platform. Upon receiving a deactivation or deletion request from a user, we will deactivate the user’s account and securely delete all PII and Sensitive Personal Information, except where a longer retention period is required by law, regulatory obligations, or for purposes directly related to legitimate business operations.

Non-personally identifiable information, such as anonymized learning analytics, usage statistics, or aggregate data, may be retained indefinitely for improving the Platform and its Services, provided it is kept separate from any information that could identify a user personally.

 

  • Retention for Security, Compliance, and Fraud Prevention:

Certain information may be collected and retained to detect, investigate, and prevent violations of our Terms of Use, cheating, fraud, or other unlawful activity on the Platform (“Breach(es)”). This information will be stored only for the minimum period necessary to address the Breach.

 

If an investigation confirms or indicates the existence of a Breach, relevant data may be retained for the purpose of establishing, exercising, or defending legal claims. Such data will be kept until the legal matter is resolved or the applicable limitation period expires. Disclosure of this information to users may be restricted where it could compromise our legal rights, security measures, or the methods used to detect and prevent Breaches.

 

  • Retention of Mandatory Information:
    Certain information required to provide core LMS Services, including registration details, course enrollments, certifications, and academic records, will be retained as long as the user maintains an active account and for any period necessary to comply with applicable law or regulatory requirements. Users cannot delete or restrict processing of mandatory information without discontinuing use of the Services.

 

  • User Requests:
    Users may contact support@renaicon.in to inquire about retention periods or to request deletion of optional information. We will make commercially reasonable efforts to comply with such requests in accordance with applicable Indian laws, including the Information Technology Act, 2000, and other relevant regulations.

 

  1. CHANGE IN INFORMATION

Users are responsible for maintaining the accuracy of the information submitted to us, including contact details, registration data, and other mandatory LMS information or any other information necessary for services. Users may update or correct their information via the account settings page on the Platform or by contacting support@renaicon.in. We will in good faith make all the efforts to change our active database within a reasonable time.

If at any time We suspect that the information provided by the user is untrue, false, inaccurate or incomplete Renaicon at its sole discretion may discontinue services to user.

  1. OPT-OUT OF COMMUNICATIONS

Users may choose to opt-out of receiving non-essential communications, including promotional or marketing messages, from Renaicon or our partners. Opt-out can be done through the account settings page or by contacting support@renaicon.in. Opting out will not affect essential service-related communications necessary for LMS or any other services functionality.

 

  1. USER`S CONSENT

 

By using the Platform and providing information, users consent to the collection, storage, and use of their information in accordance with this Privacy Policy, including any mandatory data necessary for Services operations and permitted disclosures under this policy.

  1. CHILDREN AND MINOR

 

The Services are intended only for users who can form a legally binding contract under the Indian Contract Act, 1872. Users under the age of 18 may access the Platform only with the involvement of a parent or guardian.

If Renaicon receives information from a minor without parental consent, such information will be used solely to notify the parent or guardian that the child cannot use the Platform, after which the information will be deleted.

 

  1. CHANGES TO THIS PRIVACY POLICY

 

We may update our Privacy Policy from time to time. User agree to periodically review the current version of the Privacy Policy, as posted on the Website and/or App. We will notify user of material changes in advance by notice on this page when user log on to the Website and/or the App. Changes to this Privacy Policy are effective when they are posted on this page. If user do not agree to the change, user may discontinue the use of Services.

 

  1. COMPLAINT AND GRIEVANCE REDRESS

Renaicon addresses user grievances and complaints related to information processing within 30 days of receipt. Users may contact us at support@renaicon.in to submit any complaints regarding privacy or data handling.

  1. GRIEVANCE OFFICER

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Name- Mr. Aayush Gehlot

Email- Aayush.renaiconlegal@gmail.com

Phone-9893850888

Address- OFFICE - 202, Renaicon Legal-Sahil Infinity Building , Scheme 140, Indore, Madhya Pradesh ,India - 452010

Time – 10 am to 6 pm IST

 

  1. CONTACT US

If user have any questions about this Privacy Policy, please contact us at 

Email - support@renaicon.in

 

  1. FURTHER ACKNOWLEDGEMENT

Users acknowledge and agree that this Privacy Policy:

 

  1. Is clear, easily accessible, and provides a comprehensive statement of Renaicon’s policies and practices with respect to the collection, storage, processing, and use of user information on the Platform;

 

  1. Clearly specifies the types of personal information and sensitive personal data that may be collected from users, including mandatory LMS-related information required for course enrollment, certification, and other learning services;

 

  1. Explains the purposes for which user information is collected, stored, processed, and used, including Services or LMS functionality, communication, analytics, compliance, and security;

 

  1. Describes the circumstances in which user information may be disclosed to third parties, consistent with legal requirements, service facilitation, and operational needs of the Services; and

 

  1. Ensures that reasonable security practices and procedures are implemented to protect user information, while acknowledging that no electronic storage or transmission method can be guaranteed 100% secure.

 

If user do not agree to terms of our Privacy Policy

We kindly request user to not use this site.